BUSINESS CONTINUITY AND SAFEGUARDING IN RESPECT OF COVID-19

In view of the ongoing spread of COVID-19, we wanted to make you aware of the measures we have implemented to ensure that we are able to provide a full Title Insurance offering to you and your clients on a continuing basis, and to the same high standard to which you are accustomed, whilst safeguarding the health, safety and wellbeing of our employees.

As a regulated insurance company, risk planning is deeply embedded within our ethos, and we are fully confident that the following steps, which we have to date taken, will enable us to maintain business continuity:

Business continuity steps taken

  • Extensive testing of software, IT and telephony systems and arrangements for home and agile working. All our teams, including our client-fronting underwriting function, have successfully trialled working remotely via secure connections and servers;
  • Holding daily meetings of our operational and executive teams to co-ordinate our continuity processes and procedures in light of evolving governmental guidance; and
  • Communicating frequently with our staff on secure internal platforms to keep them updated on continuity steps being taken.

Post and cheques

  • To ensure our continuity of service we have initiated an amended process for post and cheques received to our offices so they can be processed in the usual way.

Employee safeguarding steps taken

  • Stopping all non-essential and international travel;
  • Advising employees with flu-like symptoms to self-isolate for 14 days;
  • Increased frequency of office deep cleans, provided hygiene advice posters and sanitisers;
  • Provided staff with access to latest advice from World Health Organisation; Public Health England; NHS and the Government.

We have taken and will continue to take such measures as are necessary to maintain our service to you whilst ensuring the health and safety of our personnel.

If you have any questions or require any further information in relation to COVID-19 please get it touch with us at: compliance@firsttitle.co.uk.

We wish you all the best at this difficult time.

Kind regards

The First Title Team

COVID 19 Return to Office Risk Assessment

COVID 19 Return to Office Risk Assessment